5gbd Privacy Policy

Who We Are

5gbd is an online gaming platform serving players in Bangladesh. When you open an account, place a bet, or contact our support team, you share personal information with us. This Privacy Policy explains which information 5gbd collects, the specific reasons we process it, and the controls you have over it.

This policy applies to all services available at 5gbd.click, including the website, the 5gbd Android app, and any communications you have with our team. By using 5gbd, you agree to the practices described here.

Information We Collect

We only collect information that is genuinely needed to run a safe, legal, and fair gaming service. The table below shows what we collect and when.

We do not collect unnecessary sensitive data such as religion, political opinions, or biometric information.

How 5gbd Uses Your Information

Every use of your data has a clear purpose. Here is a plain-language breakdown:

Running Your Account

Your registration data lets us create and manage your 5gbd account, process deposits through bKash, Nagad, Rocket, Upay, or Bank Transfer, and pay out winnings. Without this, the service cannot function.

Identity Verification and Fraud Prevention

Before processing your first withdrawal, 5gbd checks your identity using the documents listed above. This step protects you from account takeovers and helps us meet anti-money-laundering obligations. The review normally takes up to 12 hours.

Bonuses and Promotions

We use your account history to apply eligible bonuses automatically — for example, the welcome deposit bonus or the daily cashback. We do not sell your data to third-party marketing companies.

Responsible Gaming

Usage data helps us identify patterns that may indicate problem gambling. If we spot a concern, our team may reach out. You can also request deposit limits or a self-exclusion period at any time via live chat.

Platform Improvement

Aggregated, anonymised usage data tells us which games and features work well on mobile in Bangladesh. This shapes how we improve the 5gbd app and website — no individual is identifiable in this analysis.

Sharing Your Data

5gbd does not sell, rent, or trade your personal information. We share data only in these specific situations:

• Payment processors: bKash, Nagad, Rocket, Upay, and bank partners receive only the transaction details they need to complete a payment.
• Game providers: PG Soft, Evolution, Pragmatic Play, Sexy Gaming, Red Tiger, JDB, and CQ9 receive a session token to load games. They do not receive your name or payment details.
• Legal requirements: If a court order or regulatory authority requires disclosure, we comply and will notify you unless prohibited by law.
• Business successors: If 5gbd is acquired or merges with another entity, your data transfers under the same privacy commitments.

Cookies and Tracking

The 5gbd website uses cookies and similar technologies to keep sessions active, remember your preferences, and measure site performance. We use three types:

• Essential cookies: Keep you logged in and secure. You cannot opt out of these without logging out.
• Analytics cookies: Count page views and measure load speeds. Data is anonymised and aggregated.
• Preference cookies: Remember your language and display settings between visits.

You can clear cookies through your browser settings at any time. The 5gbd Android app uses equivalent local storage tokens — no third-party tracking SDKs are bundled.

How Long We Keep Your Data

We keep your account data for as long as your account is active. After account closure, we retain records for a minimum period required by financial regulations — typically five years — to satisfy anti-money-laundering and dispute-resolution obligations. After that period, data is securely deleted or fully anonymised.

Support chat logs are kept for 12 months. Cookie data expires within 13 months of being set.

Your Rights Over Your Data

As a 5gbd player, you have the following rights. To exercise any of them, email [email protected] with your registered mobile number in the subject line.

• Access: Request a copy of all personal data we hold about you.
• Correction: Ask us to fix inaccurate or outdated information.
• Deletion: Request erasure of your data where no legal obligation requires us to keep it.
• Restriction: Ask us to pause processing while a dispute is under review.
• Portability: Receive your data in a structured, machine-readable format.
• Objection: Object to processing based on our legitimate interests.

We aim to respond to all data requests within 30 days. We will not charge a fee for reasonable requests.

Security Measures

5gbd uses SSL encryption on all web and app traffic. Account passwords are hashed using industry-standard algorithms and are never stored in plain text. Payment transactions are tokenised — 5gbd staff cannot see your full bKash or Nagad account number after it is saved.

Our servers are protected by firewalls and undergo regular vulnerability scans. Access to personal data is restricted to staff who need it to perform their role, and all access is logged.

No system is completely immune to attack. If a breach affects your data, we will notify you by email within 72 hours of becoming aware of it.

Players Under 18

We do not knowingly collect personal data from anyone under 18. If you believe a minor has registered, please contact us at [email protected] immediately.

Changes to This Policy

5gbd may update this Privacy Policy from time to time to reflect changes in law, technology, or how the platform operates. When we make material changes, we will post a notice on the website and send an email to the address on your account at least seven days before the changes take effect.

Continuing to use 5gbd after the effective date of a revised policy means you accept the updated terms. The "Last updated" date at the top of this page always shows the current version.

Get in Touch

If you have a question about this policy, want to exercise a data right, or need to report a privacy concern, here is how to reach the 5gbd team:

• Email: [email protected]
• Live Chat: Available 24/7 through the website or the 5gbd app
• Subject line: Include "Privacy Request" and your registered mobile number so we can locate your account quickly

We treat privacy requests with the same urgency as billing issues. You will receive an acknowledgement within one business day.